Professional janitorial, deep cleaning, and sanitation for all property types.
Facility Management Services · Nairobi, Kenya
Kenya's Most Trusted Facility Management Partner
End-to-end FM solutions for commercial, industrial, and residential properties across Nairobi and Kenya — cleaning, security, maintenance, landscaping, and more.
✓ ISO 9001 Certified
✓ 500+ Properties Managed
✓ 15+ Years Experience
Who We Are
Bestcare FM — Built for Kenya's Built Environment
Bestcare FM is a Nairobi-headquartered integrated facility management company with over 15 years serving Kenya's most demanding built environments. From gleaming commercial towers in Upper Hill to sprawling industrial parks in Athi River, we provide trained workforces, structured processes, and technology-driven reporting that keeps your facility running at its best — every single day.
We manage commercial offices, shopping malls, hospitals, schools, industrial parks, and residential estates across Kenya. Our 2,000+ staff are uniformed, background-checked, and NITA-trained. Every contract is backed by SLA-driven performance, digital CAFM reporting, and a dedicated account manager who knows your property as well as you do.
500+
Properties Managed
15+
Years in Kenya
2,000+
Trained Staff
98%
Client Retention Rate
What We Do
Integrated Facility Management Services
A full spectrum of FM solutions delivered by trained specialists — all under one contract.
Cleaning & Housekeeping
Security Management
Manned guarding, access control, CCTV monitoring, and incident response.
Mechanical & Electrical Maintenance
Planned and reactive M&E maintenance, HVAC, plumbing, and electrical systems.
Landscaping & Grounds
Garden maintenance, lawn care, irrigation management, and outdoor beautification.
Pest & Rodent Control
Integrated pest management, fumigation, and prevention programmes.
Waste Management
Waste segregation, collection, recycling coordination, and environmental compliance.
Catering & Pantry Services
Corporate catering, pantry management, and vending solutions.
Parking & Traffic Control
Parking management, marshalling, bay marking, and traffic flow planning.
Energy Management
Utility monitoring, energy audits, LED upgrades, and consumption reporting.
Helpdesk & CAFM
24/7 helpdesk, computerised asset and fault management, and SLA reporting.
Front of House
Reception management, concierge, and guest experience services.
Fit-out & Renovation Support
Minor works, office fit-outs, repainting, partitioning, and handyman services.
Why Bestcare FM
Why Kenyan Businesses Choose Bestcare FM
Eight reasons facilities teams across Kenya trust us with their most critical assets.
Single-Vendor Simplicity
One contract, one account manager, zero coordination headaches.
Trained & Vetted Workforce
All staff are background-checked, uniformed, and KRA-compliant.
Technology-Driven Operations
CAFM software, digital reporting, and real-time dashboards.
Rapid Response Guarantee
2-hour emergency response SLA for critical facility failures.
Kenyan Market Expertise
15+ years navigating local supply chains, regulations, and conditions.
ISO 9001 Quality Systems
Every process follows documented, audited standard operating procedures.
Transparent Monthly Reporting
Detailed SLA compliance reports delivered every month.
ESG & Sustainability Focus
Green cleaning products, waste diversion targets, and energy savings reporting.
Sectors We Serve
Industries We Serve
Bestcare FM manages facilities across Kenya's most demanding sectors.
How It Works
How We Work — From Enquiry to Handover
A structured, transparent process designed to get your facility operating at its best — fast.
Site Assessment
We conduct a free facility audit and needs analysis at your property.
Tailored Proposal
A bespoke FM scope of works and pricing is prepared within 48 hours.
Contract & Mobilisation
Agreement signed; team mobilised with uniforms, equipment, and CAFM onboarded.
Ongoing Service Delivery
Scheduled and reactive services executed to agreed SLAs, tracked daily.
Monthly Review & Reporting
KPI dashboards, SLA compliance reports, and continuous improvement meetings.
Our Work
Projects & Case Studies
A selection of facilities we proudly manage across Kenya.
Commercial
Britam Tower, Nairobi CBD
25-floor commercial tower — cleaning, M&E, security, and helpdesk services.
45,000 m²
120 Staff
4 Years
Retail
Garden City Mall, Thika Road
50,000 m² retail & entertainment — full FM bundle including cleaning and security.
50,000 m²
180 Staff
3 Years
Healthcare
Aga Khan University Hospital
Healthcare-grade cleaning, waste management, and pest control services.
28,000 m²
95 Staff
5 Years
Industrial
Tatu City Industrial Park
Warehousing and industrial grounds, waste, and maintenance management.
80,000 m²
60 Staff
2 Years
Residential
Rosslyn Riviera Residences, Westlands
Gated estate — security, landscaping, and concierge services.
12,000 m²
35 Staff
3 Years
Corporate
KCB Group HQ, Upper Hill
Corporate HQ — front of house, cleaning, and energy management.
20,000 m²
70 Staff
4 Years
Leadership
Meet Our Leadership
The people driving Bestcare FM's performance — and yours.
James Mwangi
Chief Executive Officer
20 years in FM and property management across East Africa, driving Bestcare's growth into Kenya's leading integrated FM provider.
Grace Akinyi
Head of Operations
Oversees daily service delivery and SLA compliance across all contracts, ensuring every client gets the service standard they signed for.
Brian Otieno
Priya Patel
Quality & Standards
Accreditations & Standards
Bestcare FM operates to internationally recognised quality, safety, and environmental standards.
ISO 9001:2015
Quality Management
ISO 14001:2015
Environmental Management
ISO 45001:2018
Occupational Health & Safety
BIFM Affiliate
British Institute of FM
NITA Registered
National Industrial Training Authority
Got Questions?
Frequently Asked Questions
Everything you need to know before engaging Bestcare FM.
What types of properties does Bestcare FM manage?
Bestcare FM manages commercial offices, shopping malls, hospitals, schools, industrial parks, warehouses, hotels, residential estates, banks, and government buildings across Kenya. If your property has a facility challenge, we have a solution — regardless of size or sector.
Do you offer integrated FM or individual services only?
We offer both. Clients can engage Bestcare FM for a fully integrated, single-vendor FM bundle — covering everything from cleaning to CAFM — or procure individual services such as cleaning, security, or M&E maintenance on a standalone basis. Most clients begin with one or two services and expand over time.
What is your service coverage area in Kenya?
Our primary operating zone is Nairobi County and its satellite towns — including Kiambu, Machakos, and Kajiado. We also serve Mombasa, Kisumu, Nakuru, and Eldoret. Contact us to confirm coverage for your specific location and we'll confirm availability within 24 hours.
How quickly can you mobilise after contract signing?
For standard contracts, we mobilise within 5–10 business days of signing — including staff deployment, equipment procurement, and CAFM system setup. Emergency or critical deployments can be mobilised within 24–48 hours, subject to scope and staffing availability.
Do you provide your own equipment and consumables?
Yes. Bestcare FM supplies all equipment, uniforms, PPE, and consumables required to deliver agreed services. Cleaning chemicals, pest control products, maintenance tools, and CAFM licenses are included in the monthly management fee unless otherwise specified in your contract.
What certifications and compliance standards do you hold?
Bestcare FM holds ISO 9001:2015 (Quality Management), ISO 14001:2015 (Environmental Management), and ISO 45001:2018 (Occupational Health & Safety) certifications. We are also a registered BIFM affiliate and NITA-registered training provider. Copies of all certificates are available on request.
How are your services priced — fixed fee or schedule of rates?
Pricing is based on a fixed monthly management fee for planned services, plus a schedule of rates for reactive and ad-hoc works. All pricing is transparent, itemised, and agreed in writing before contract commencement — no hidden charges, no surprises at month end.
What happens if a service standard is not met?
We operate to defined SLAs. Where a standard is not met, our CAFM system flags the breach automatically and our operations team initiates corrective action within the agreed response window. Persistent SLA failures trigger a formal rectification plan and, in some contracts, service credit provisions.
How do clients track service performance and reporting?
Every client receives a dedicated CAFM dashboard with real-time job status, asset history, and SLA tracking. A formal monthly performance report — covering task completion rates, response times, and compliance scores — is delivered to your account manager by the 5th of each month.
Are your staff uniformed, ID-badged, and vetted?
Yes. All Bestcare FM staff are background-checked against KRA databases, uniformed with property-specific branding, and issued photo ID badges before deployment. We maintain a live staff register for every contract, available to clients on request at any time.
Do you provide emergency / out-of-hours response?
Yes. Our 24/7 helpdesk handles emergency calls around the clock. For critical failures — such as plumbing leaks, electrical faults, or security breaches — our 2-hour emergency response SLA applies. Out-of-hours call-outs are included in most integrated FM contracts.
How do I get a quote for my facility?
Fill in the enquiry form on this page, call us on 0709 004 600, or send us a WhatsApp message. We'll arrange a free site assessment at your property and deliver a tailored, itemised proposal within 48 hours of the visit — at no cost and with no obligation.
Get In Touch
Contact Bestcare FM
Ready to talk about your facility? Reach out for a free site assessment and proposal.
Ready to talk about your facility? Contact our team today for a free site assessment and proposal. We respond to all enquiries within 1 business day.
Mon – Fri: 8 AM – 6 PM · Sat: 9 AM – 1 PM · 24/7 Emergency Line
Thank you!
We'll be in touch within 1 business day. For urgent enquiries, call us on 0709 004 600.